With respect to technology, the pressure on corporate talent acquisition managers continued to rise in 2011. Performance remains an issue (1 in 5 HRMS clients would change vendors). The legacy issue of ownership—how IT and HR share control—remained largely unresolved. New generations of software continued to raise the ante on system integration and data sharing (only 15% of clients can multi-source data). And change management—coming to terms with social media (29% growth), cloud services (50% growth) and mobile platforms—challenged everyone.
Change management dominated the conversation and probably will again in 2012. ”Don’t miss the boat; don’t be left behind” is the favored message of vendors seeking market traction, of news outlets crafting headlines and of pundits punditing, but it’s not the critical issue.
In most organizations a wall still separates IT providers and IT users. As we explain in our upcoming Technology Report, that wall was built for sensible reasons but one unforeseen consequence was that users’ knowledge of the working tools they relied on steadily diminished. Relinquishing responsibility meant gradually relinquishing expertise. READ MORE>
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