This 10th edition of Staffing.org's annual study of corporate recruiting efficiency. A reliable and trusted source for all the critical metrics and benchmarks needed to manage corporate staffing. Completely updated to reflect a dramatically altered hiring environment. Thoroughly revised based on past buyer input.  Includes ten years of unique trend data.

Focused

• On all core recruiting metrics
• On building world class recruiting programs
• On business relevance and alignment
• On efficiency and effectiveness
• On data supported recommendations

Relevant

• Data through 2009
• Covers external and C-Suite reporting
• Data breakouts by industry, company size and number of hires
• New chapters on trends, recruiter workload, candidate sourcing, rentention and internet best practices

Value

• Telephone support
• Staff instruction and consulting

Table of Contents
1 - Measuring What Matters   

• Metrics vs. Measurements   
• Measuring the Right Things   
• Measuring a Few Things Well   
• Measuring Those Things the Right Way   
• The Conversation
• The Contract   
• The Consulting Approach   
• Scoping   
• Collecting and Analyzing Data   
• Formalizing Expectations   

2 - Recruiting Trends   

• Changes That Do Matter   
• Long-Term Trends   
• Globalization   
• Competition   
• Mobility   
• Demographics   
• Education   
• The Changing Nature of Work   
• Corporate Instability   
• Speed of Change   
• Management Best Practice   
• Efficiency and Effectiveness Metrics
• Technology   
• ATS Meets CRM   
• Employer/Employee Social Contract   
• Transparency   

3 - Structure   

• Is There a Benchmark?   

4 - Recruiter Workload   

• Evaluating Time   
• Staffing Performance Review   

5 - Candidate Availability   

• A Controllable Problem   
• Mobility   
• Pools of Untapped Workers   
• Who Is Looking?   
• Are Companies Paying Enough Attention?   
• Becoming a Magnet Employer   
• The Bottom Line

6 - Outsourcing   

• Outsourcing Checklist

7 - Candidate Sourcing   

• Creating Sourcing Benchmarks   
• Internal Transfers and Promotions   
• 35% of total hires, 75% of executive hires   
• Internal Referrals – 15% of total hires   
• Corporate Website – 15% of total hires   
• Job Boards – 10% of total hires   
• Other – 20%   
• Direct Sourcing – 5% of all hires

8 - Internet Best Practices   

• A Widening Gap   
• The Paradigm Shift   
• Stage One vs. Stage Two   
• Misperceptions   
• Who is Job Hunting Online?   
• Job Boards   
• Social Networks   
• Niche Job Boards   
• What Job Seekers Want

9 - COST   

• Important Notes on Costs   
• Recruiting Cost Ratio (RCR)   
• Recruiting Efficiency Ratio (RER)   
• Calculating Your Own RCR and RER   
• Partial vs. Total Costing   
• Justifying costs against benchmarks (ours or others)

10 - TIME   

• Where to Start?   
• Which is Preferable?   
• Keeping Hiring Managers Happy   
• How to Measure Success   
• Index of Actual vs. Allocated Weeks

11 - Candidate Quality   

• Measuring Quality   
• Why Bother Measuring?   
• Hiring is Faster   
• Happier Hiring Managers   
• Management Credibility   
• Business Relevance   
• Measuring Performance   
• Timing   
• Work Remains to Be Done

12 - Retention   

• A New Core Metric   
• Management Perspective   
• Shared Responsibility   
• Economics   
• Competitive Edge   
• The Marketplace   
• Business Intelligence   
• Business Partnerships   
• Similar Prospects   
• The Mechanics of Turnover   
• Timing

13 - Management Metrics   

• A (Very) Short Historical Perspective   
• Why is Change Happening Now?   
• So Where Are We Today?   
• What Does the Future Look Like?   
• The Challenge of Alignment   
• Aligning with CEOs   
• Other C-Level Connections   
• Thinking Beyond Efficiency   
• Making a Plan   
• Mission, Objectives, Strategy and Action Items   
• Keys to Alignment   
• ROI   
• Workforce Analytics   
• Predictive Metrics   
• In the Final Analysis   
• Survey Methodology